idompe Privacy Policy
idompe is committed to protecting the personal information of every player who uses our platform. This policy explains the types of data we collect, the purposes for which it is used, and the rights you hold over that information in every interaction with idompe.
Our Commitment
Your Privacy, Our Priority
Every aspect of data management at idompe is designed with player security and trust in mind.
256-bit SSL Encryption
All data transmitted between your browser and idompe servers is protected with industry-grade SSL encryption, ensuring your information cannot be accessed by unauthorised parties.
No Sale of Data to Third Parties
idompe does not sell, rent or transfer your personal information to any external party for marketing purposes without your explicit consent.
Secure Identity Verification
The account verification process using MyKad information or official documents of Malaysian players is carried out with strict storage procedures, accessible only to authorised staff.
Controlled Data Storage
Player information is stored in a controlled server environment with layered access controls, continuous monitoring and compliance with international security standards.
International Licensing Compliance
As a platform operating under international licensing, idompe complies with the data protection requirements set out within that licensing framework to safeguard player rights.
24/7 Privacy Support
If you have questions about privacy or wish to submit a request regarding your personal data, the idompe support team is available at all times via live chat and email.
Section 1
Information We Collect
1.1 Account Registration Information
When you register a new account at idompe, we collect information required to verify your identity and provide our services properly. This information includes:
- Full name as stated on your identity card (MyKad)
- Identity card number or valid identification document
- Date of birth for age verification
- Active mobile phone number
- Valid email address
- Username and password chosen by you
1.2 Financial and Payment Information
To process deposits and withdrawals accurately, idompe keeps transaction records associated with your account. However, we do not store your full bank account number or credit card details directly in our system.
We only store information necessary for processing through our supported payment methods: Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency (USDT, BTC, ETH).
1.3 Usage and Activity Data
For security, fraud prevention and service improvement purposes, idompe automatically records platform usage information including:
- IP address and details of the device used
- Time and date of access to the platform
- Game records and betting history
- Communication records with the customer support team
- Game preferences and account settings
1.4 Cookies and Tracking Technologies
The idompe website uses cookies and similar technologies to improve your experience while browsing our platform. These cookies are used to:
- Maintain your login session securely
- Remember your language and display preferences
- Analyse usage patterns for platform improvement
- Prevent fraudulent activity and account misuse
You can manage cookie settings through your browser, but some platform features may be affected if cookies are disabled.
Section 2
Purposes for Using Personal Information
idompe only uses your personal information for the purposes stated in this policy. We will not use your data for any other purpose without prior notice and consent from you.
Verification and Legal Compliance
Your identity information is used to verify that you meet the minimum age requirement for online gambling and to comply with licensing requirements and anti-money laundering (AML) regulations set out under idompe's international licensing.
Financial Transaction Processing
Financial data is used solely to process deposits, withdrawals and account balance management. idompe ensures every transaction is processed accurately and securely, with withdrawal times typically between 10 and 45 minutes.
Customer Service Communication
Your email and mobile number are used to send account notifications, transaction confirmations and service-related information. You can update your communication preferences through your account settings at any time.
Security and Fraud Prevention
Usage and activity data is continuously analysed to detect any suspicious activity, protect your account from unauthorised access and ensure the integrity of the idompe platform for all players.
Platform Improvement
Anonymised usage data is analysed to understand gameplay patterns, identify technical issues and improve the interface and overall user experience of the idompe platform over time.
Responsible Gambling Support
idompe uses gameplay activity data to support its responsible gambling programme, including monitoring gambling patterns that may indicate signs of a problem, in line with our commitment to player wellbeing.
Section 3
Sharing Information with Third Parties
General Principles of Data Sharing
idompe does not disclose your personal information to third parties except in the limited circumstances set out below. In all cases, we ensure that the receiving party complies with data protection standards equal to or higher than our own.
idompe has never and will not sell player personal data for marketing purposes to any party without your explicit consent.
Trusted Service Providers
Required data may be shared with technical and payment service providers that support the operation of our platform, subject to strict confidentiality agreements.
Legal and Licensing Requirements
idompe may be required to disclose certain information to licensing authorities, regulatory bodies or law enforcement agencies when required by law or licensing conditions. In such cases, we will disclose only the minimum information necessary.
Payment Processors
To facilitate deposit and withdrawal transactions, required information is shared with authorised payment processors. This sharing is limited to data necessary to complete the relevant transaction via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or accepted cryptocurrency networks.
Section 4
Your Rights as a User
idompe recognises and respects your rights over the personal data we hold.
Right of Access
You have the right to know what personal information we hold about you and to request a copy of that data at any time.
Right of Rectification
If any personal information we hold is inaccurate or out of date, you have the right to request that it be corrected promptly.
Right of Erasure
In certain circumstances, you may request that your personal information be deleted from our system, subject to applicable legal obligations.
Right to Object
You have the right to object to the use of your data for certain purposes, including marketing communications, and we will respect your choice.
Right to Data Portability
You may request that the personal data we hold about you be provided in a machine-readable format to you or another designated party.
Right to Withdraw Consent
Where processing of your data is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
Right to Restrict Processing
In certain situations, you may request that we limit how we process your information while a dispute or query is being resolved.
Right to Lodge a Complaint
If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint through idompe's customer support channels, available 24/7.
To submit any request relating to your privacy rights, please contact the idompe support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe in line with our platform responsibilities.
Section 5
Data Security and Retention Period
Technical Security Measures
idompe implements a range of technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or disclosure. These measures include the use of SSL encryption during data transmission, role-based access controls for internal staff, continuous security system monitoring around the clock and periodic security testing by independent parties.
While no system can provide absolute security guarantees, idompe consistently works to maintain high data protection standards to safeguard the interests of our players.
Information Retention Period
idompe retains your personal information for as long as your account is active and for a reasonable period after account closure to comply with legal obligations, resolve any disputes and enforce agreements between you and idompe.
Financial and transaction records are retained in accordance with licensing requirements and relevant regulations, which typically require a minimum retention period for audit and compliance purposes.
- Active account data: for the lifetime of the account
- Transaction records: in accordance with international licensing requirements
- Security logs: for a period determined by operational requirements
- Support communications: for reference and service improvement
User Responsibilities in Keeping Your Account Secure
While idompe takes all reasonable steps to protect your data, you also play an important role in keeping your own account secure. You are responsible for ensuring your account password remains confidential at all times, not sharing your login details with anyone, updating your account information if any changes occur, and contacting the idompe support team immediately if you suspect any suspicious activity on your account.
Section 6
Privacy Policy Updates and Contact Us
Changes to This Privacy Policy
idompe reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, licensing requirements, technology or applicable legal requirements. Any material changes will be communicated to you via email or a clear notice within the platform before those changes take effect.
Continued use of the idompe platform after the effective date of an update is considered your acceptance of the revised policy. We encourage you to review this page from time to time to stay informed about how we handle your personal information.
How to Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or how idompe handles your personal information, please contact us through the following channels:
- Live chat directly on the idompe platform — available 24/7
- Support email: [email protected]
- Support in Malay and English
Our team will endeavour to respond to all privacy-related enquiries within a reasonable time and with full accountability.
Age Limit and Child Protection
The idompe platform is only for users aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. Should we find that such data has been collected inadvertently, it will be deleted immediately. If you have information relating to this matter, please contact our support team.
Ready to Get Started with idompe?
With your privacy assured and your data protected, enjoy a safe online gambling experience with idompe — slots, live casino, sports betting and more await you.
For users aged 21 and above only. Gamble responsibly. See Responsible Gambling for more information.